How long before I receive my resume and/or cover letter? You will receive at a minimum your rough draft within 3-5 business days upon receipt of payment. Why does it take 3-5 business days to complete my resume/cover letter? We take 3-5 business days because we believe in quality. This time will allow us to ensure you receive a quality resume and cover letter. We pride ourselves on not being a copy and paste resume shop and we give personalized attention to each and every resume and cover letter that we receive. How will we correspond? Although much of the correspondence will take place through email, you can contact us at 440-826-0101 in case you have any questions. Can I mail payment? Yes. You can mail payment to 2711 Hampton Road, Cleveland, OH 44116. Please know that work on your resume/cover letter will not begin until payment has been received. If you pay by check, please allow 10 business days after the check has been cashed before processing of your order. Is my payment via the web secure? Yes. We use PayPal which has numerous security systems to ensure the payment you submit is safe. Will my information be shared with anyone else? Absolutely not! The information you submit is held in the strictest of confidence and will be shared with nobody. That includes your e-mail address when you sign up for the newsletter! Will I get a job by using your service? Our service is designed to help you with your job search. We cannot guarantee you will receive a job by using us. Finding and securing a job is solely up to your efforts and how you perform. In what format will I receive my resume and/or cover letter? You will receive your new resume and/or cover letter in WORD format. This is so you can make changes to your resume and/or cover letter as your career progresses. Do I need a PayPal account to order online? No. You can use your credit card. We use PayPal to make sure your transaction is fast and secure. After I pay for my E-book how much time do I have to download it? You have 48 hours from the date/time of your purchase to download the E-book to your email inbox. After 48 hours your passcode will expire and you will no longer be able to download the E-book.